Had to repair my front and rear bumper through my insurance and discovered that they specialized and trained by lots of German automobile makers. This is the location to go for crash repair work if you have an Audi. Paula was the person assisting me for the entire procedure. She was timely in responding to questions and always got the phone. They did an excellent task handling the insurance and made the entire procedure easy and very smooth. She likewise detailed my cars and truck which was over and beyond. I needed to come back months later for some warranty work due to loose plastic cutting and Paula looked after it quickly. Without a doubt, the very best location for body repair work particularly if you have Audi. Volkswagen also uses them prior to sending their automobiles to dealers after they arrive from the factory.
Roswell Collision Center
After 10 years as a vehicle body and service center in Arlington, TX, our company believe we have earned a fair bit of appreciation from our clients. In fact, we're sure that you'll wish to leave a favorable evaluation after we have ended up dealing with your vehicle's interior, exterior, or engine. Why do not you call us right away for a price quote or to go over body work, paint jobs, engine work, and even timeless automobile restoration?
My Porsche was in a mishap, however thankfully Katelyn and Robert at Sterling Collision were there to assist make sure it was repaired and returned as if it was brand-new. Katelyn and Robert are very proficient at exactly what they do, and they take pride in their jobs. They communicated very well throughout the whole procedure of the repair, even if it was bad news. I would extremely suggest Sterling Collision for the work that they did, and for the professional individuals they employ.
Went here as one of AAA suggestions. Could not more than happy with the completed work. Took a little longer than I prepared for but that was because of their high standards. Tiffany was excellent with communicating updates. Very pleased.
Recently finished the second see for my Audi RS5 in a little over a year. After the first, really comprehensive particles damage, I was going to trade the vehicle but the work carried out by Sterling was so good that I totally U-turned and it is like brand-new and a "keeper". A recent small rear end fix left me without any worries about the pearl impact Audi paint finish match or certainly any process they required to do, after the first experience. This location would be pricey if by yourself dime however as you have the right to go where you select for insurance coverage funded repair works, don't go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not just for Robert and Katelyn at the customer dealing with end, but likewise for the folks doing the fantastic deal with the cars behind the scenes.
We have actually had nothing but impressive serivce from Roswell Collision. They always exceed and beyond what we have actually brought our vehicle in for. We are repeat clients and would not consider going anywhere else.
Unacceptable and unrecommended body shop. In spite of the satisfying body work, there are a lot of unfavorable factors that leave me not able to recommend Sterling Collision to fellow Yelpers-- inappropriate turn-around time, over-inflated rates, and lack of client service: 1) ** Long Turn-around time ** I worked with Jeremy. It took 8 weeks for Sterling to fix my cars and truck. Other shops estimated me a 2 week turn-around time to do the same work. Against my much better judgement I went with Sterling who at first quoted me 4 weeks. I assumed the additional two weeks' time at Sterling versus other shops would make sure a better task. I was incorrect. Four weeks quickly turned into 6 weeks ... 7 weeks ... then 8 weeks. After the five week mark I started to ask about about the status of the automobile-- I was given the exact same reason on three different celebrations: "the car is being rubbed out." Seriously? For 3 weeks? What this comprehensive period amounts to in dollars: 8 weeks of an automobile rental (smallest economy automobile) runs an extra $1800 plus taxes and charges. I can understand renting an automobile for 2 weeks-- but 2 months is undesirable. Their process: As soon as you drop off your cars and truck, they tear down your vehicle so you cannot alter your mind. Then they let it sit in the look for 7 days while they "procedure paperwork." A week later they purchase the parts which takes 3 days to get here. Then they proceed to work on your automobile ... as their personnel also works on other automobiles. If your vehicle is not a Maserati or Ferrari it is not a concern. This process equates into months of waiting and waiting with car rental costs accumulating on top of their currently inflated repair work costs. 2) ** Over-inflated Prices ** Other shops priced quote one third of exactly what Sterling charges. When Sterling saw my independent appraisal expenses, they padded another $4400 on top of the written appraisal without considerable reason. To be reasonable, the independent appraiser did alert me that Sterling is popular in the industry for over inflating the repair work expenses, yet I figured I 'd pay a little bit more money for better results. Was their body work great? Sure. I cannot grumble. Was it worth the additional time, car rental, and body work costs? No. There are numerous other body stores who do similarly great. 3) ** Lack of Customer Service ** Dropping off ones vehicle is a cinch. The check in process goes unhitched. It's getting your automobile back where the issues start. As soon as I dropped off my car I never heard back from the service agent. After four weeks I was the one who needed to contact us to discover how the repair works were going. I was informed it 'd be ready the next week. The next week came and I was the one to call again. No proactive initiative on Sterling's end to offer updates as other body shops do. I was informed once again that they required a couple of more days. This went on once again the next week. Then I called yet again. There is a lack of communication between the client and the store. I discovered this as similarly frustrating as the lengthy repair time and overinflated repair costs. Bottom line: This place is probably a lovely location for Maserati and Ferrari owners. For BMW, Mercedes and Audi owners Sterling is a problem. Be forewarned.
Sterling Collision Center center and the personnel who run this area are leading notch! The people are friendly, detail oriented, courteous, excellent communicators, well-informed, and to top it all off the shop does high quality, comprehensive work deserving of my beastly M3. Reception gals have been well trained at not just greeting but also ways to make folks going through typically a aggravating and stressful life event feel safe and in the house. Mike and Tiffany are down to earth good folks who own their craft when they take repair quotes, keep you in the loop on what's going on with the car, and deliver what they say they will do. The shop itself is outstanding - large, clean, professional. They provide a quick trip which I extremely advise requiring to comprehend simply how various this store is than other in the area. Whereas I hope I never need their services again, ought to another mishap occur with my vehicle, I know precisely where I am bringing it for repair work!
It has actually been the 3rd time I have actually been assisted by STERLING COLLISION CENTER, LLC. I am a repeat client since my experiences have been all good. From the reception of the lorry, communicating the information of the work, keeping me upgraded of the progress, and delivering the car as it was scheduled. The quality is so great, that you might NOT think exactly what has been repaired. I dealt with Tiffany Carroll, besides that she is personable, she is really educated of the effect an automobile damage could have. I strongly recommend STERLING COLLISION CENTER, LLC, Tiffany Carroll and her whole group to fix any damage an automobile could have.
Collision Center Reviews
Our beloved cars and truck was struck. After getting a recommendation from the dealership about Sterling, we took it there that exact same day. Two months in we finally get the car back, easy to understand thinking about the arrival time of the parts and the volume of other automobiles to be worked on. However, the quality of the work was exceptional. We discovered a "minor" mistake: the door that was changed was a various trim from the initial one. After bringing this up with Paula, she made the effort to guarantee the car would be fitted with the proper door with a much shorter reverse time. They even repaired a couple of scratches on the hood, free of charge as courtesy. And now the cars and truck is back in its beautiful condition. Thank you Paula for satisfying our needs as quickly as possible.
Crash Center Honda
Simply gotten my wife's Audi. Able to meet with Katlyn. She had been a significant assistance these past 3 months. She was very practical and had the ability to shift through the insurance coverage problem. Client service was outstanding. The cars and truck looks and trips like a new car. Everybody in the lobby was polite and very handy. Richard ended up the documents and explained all the work that was done.
I recently went to Sterling and worked with Paula to fix damage on my A4. Of all, I had formerly gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a disaster to state the least. ICC was slow when I got my automobile back, I had to have them retouch some excess paint remaining, such a rookie mistake and absence of attention to information; they likewise ignored other standard directions. The Geico inspector Kareena at this location was not extremely useful or responsive. In the end, I paid more than my deductible due to political BS, incompetence, objection to work with each other, and poor customer support (Geico's end); I was also stuck in a rental beyond exactly what Geico would cover due to that. This time, I went to Sterling at the recommendation of Audi in Mission Viejo. Night and day to state the least. Paula was terrific to deal with and the Geico adjuster she dealt with was very timely and provided no problem when approving supplements. The quality of work at Sterling was excellent and I got numerous status updates a week. I will without a doubt return to Sterling if I require any future repairs.
Exactly what this extensive time duration amounts to in dollars: 8 weeks of a car leasing (smallest economy automobile) runs an additional $1800 plus taxes read more and charges. Their process: As quickly as you drop off your vehicle, they tear down your automobile so you can't alter your mind. They proceed to work on your automobile ... as their staff likewise works on other vehicles. 2 months in we finally get the automobile back, understandable thinking about the arrival time of the parts and the volume of other cars and trucks to be worked on. The vehicle looks and flights like a new automobile.